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Answer: Placing an order is as chill as it gets. Just browse through our products, add your favorites to the cart, and hit "checkout." We'll guide you through the process, and you'll be good to go in no time!
Discover Answers To All Your Questions
Answer: Placing an order is as chill as it gets. Just browse through our products, add your favorites to the cart, and hit "checkout." We'll guide you through the process, and you'll be good to go in no time!
Answer: Nah, you donโt need an account to place an order. You can checkout as a guest, but if you want to save your details for next time, creating an account is a breeze.
Answer: We get it, sometimes you might change your mind. If you need to make changes, drop us a message as soon as possible. Weโll do our best to accommodate, but once the orderโs been processed, we canโt guarantee any changes.
Answer: If you didnโt receive a confirmation, no worries! Sometimes emails get lost in the sauce. Check your spam or junk folder, and if itโs still missing, just reach out to us. Weโll make sure everythingโs all good with your order.
Answer: Yep! Once your order is shipped, weโll send you a tracking number so you can follow your package as it makes its way to you. Stay updated and enjoy the anticipation.
Answer: Shipping times depend on where you are, but we aim to get your order to you as fast as we can. Youโll get an estimated delivery time when your order ships, so youโll know when to expect it.
Answer: Weโll do our best to help you out, but once the orderโs been shipped, we canโt change the address. If you notice an error right after placing your order, shoot us a message ASAP, and weโll work on fixing it before it leaves.
Answer: Yep! We can ship to P.O. boxes for most orders. Just make sure to double-check the shipping address when you're checking out, so there are no mix-ups.
Answer: Most of the time, your package wonโt require a signature, but there may be a few cases where itโs necessary. Donโt worry โ youโll be notified if thatโs the case, so you can be ready for it.
Answer: Yes, we ship to many countries around the world!
If you're outside the usual zones, Send us an email, and weโll let you know if we can set up a new shipping zone to your country :)
All our international shipping prices include tracked delivery to ensure your order arrives safely. While cheaper options are available, they come with a much higher risk ofย being lost or undelivered, we strongly recommend using a tracked service for peace of mind. We have now, removed untracked delivery options for all international shipping, moving into 2025
Answer: We want you to be totally stoked with your order. If youโre not 100% satisfied, weโve got a 14-day return policy. Just make sure the items are unused and in their original condition, and weโll sort you out.
Answer: Returning is simple. Just reach out to us within 14 days of receiving your order, and weโll give you the details to send it back. Once we get it, weโll process your refund or exchange โ whichever works for you.
Answer: Bummer! Weโre here to make it right. Just snap a pic of the damage and send it our way, and weโll work with you to resolve the issue, whether itโs a replacement or a refund.
Answer: Sale items are a bit trickier โ we donโt typically accept returns on those, but if there's an issue, hit us up, and weโll see what we can do to make it right.
Answer: Once weโve received the return, weโll process your refund within 3-5 business days. Depending on your bank or payment provider, it might take a little longer to show up in your account.
Since youโve taken the time to dig through our FAQs, hereโs a little insider secret just for youโthereโs an easy way to score 10% off every order!
All you have to do is leave a review on any product page, and weโll instantly send you a 10% discount code to use on your next purchase. The best part? Thereโs no limit. Leave as many reviews as you want, and each time, youโll get another code. Itโs our way of saying thanks for sharing your thoughts and helping out fellow smokers.
So go on, drop a review, save some cash, and keep the good vibes rolling! ๐๐ฅ
Answer: Weโve got a few chill ways to save some cash! You can grab discounts by buying in bulk, picking up one of our pre-made bundles, or signing up for our newsletter for monthly deals. Oh, and if you create an account, weโll hook you up with a little extra off your order.
Answer: Yep! We love celebrating with our customers. If itโs your birthday, youโll get a special discount from usโjust make sure youโre signed up and have an account so we know when to send it!
Answer: We keep it fairโonly one discount code can be used per order. But donโt worry, our deals are already shown at wholesale costs, and you can always save more by grabbing bundles or bulk-buying.
Answer: We drop deals regularly, especially for our newsletter & socila media subscribers. Keep an eye out for special promos, seasonal sales, and surprise discounts throughout the year!
Answer: Some do! We stock a variety of flavored King Palm wraps that come with a terpene-infused flavor capsule in the filter. Just squeeze it when youโre ready for a burst of extra flavor.
Answer: Not exactly, but they do last longer than regular papers thanks to their slow burn. You can also empty out and refill a partially used wrap if you want to save some for later.
Getting access to our wholesale deals is easy! Just create an account, and once verified as a business, youโll be able to view wholesale pricing in our dedicated B2B section. If you already have an account but canโt see wholesale options, reach out to us, and weโll get you sorted.
You can grab a single King Palm display box if you just want to test the waters. But if you're looking to save some cash and maximize profits, we offer bulk discountsโ10% off when you buy 2, 15% off for 3, and a solid 20% off when you grab 5 or more.
Right now, we donโt do custom branding, but weโre always open to hearing what you need. If youโre after something specific, hit us upโwe might be able to help or point you in the right direction.
We ship wholesale orders fast, so youโre never left waiting. Once your order is placed, we aim to dispatch within 1-2 business days. If you need something ASAP or have special delivery requests, just let us knowโweโll do our best to hook you up.
Nope! Unlike some wholesalers, we donโt force you to buy in massive quantities. You can order as little or as much as you need. But letโs be realโthose bulk discounts are worth it if youโre stocking up.
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