๐ International Orders โ Customs & Import Fees
Ordering from outside the UK? We ship worldwide, but please note that international deliveries may be subject to
import VAT/sales tax, customs duties, and/or local handling fees
charged by your countryโs customs authority.
Important: These charges are set by your local government/courier and are
not included in our product prices or shipping costs unless clearly stated.
๐ฆ What charges might apply?
- Import VAT / Sales Tax
- Customs duties (if applicable)
- Handling / clearance fees charged by your postal service or courier
๐งพ Who pays these fees?
- The customer is responsible for any import charges.
- Fees are usually requested before delivery or on arrival.
-
If customs fees are refused or unpaid, the parcel may be returned or destroyed.
In these cases, shipping costs are non-refundable.
๐ Why do charges vary by country?
Every country has different tax thresholds, product classifications, and import regulationsโso even orders of the same
value can be treated differently depending on the destination.
๐ How can I estimate import costs?
For a rough estimate before ordering, check your local customs site or search:
โImport charges from UK to [your country]โ.
You may need your order value and shipping cost.
๐ซ Restricted or prohibited items
Some countries restrict or prohibit certain products. It is the customerโs responsibility to ensure items are legal to import.
We cannot refund orders seized by customs due to local restrictions.
๐ก Our commitment
- We complete customs declarations accurately and honestly.
- We ship promptly and provide tracking where available.
- We cannot mark parcels as โgiftโ or alter values, as this is illegal.
Need help? If youโre unsure about import rules in your country, contact us before ordering and weโll help where we can.
JustSmoke.me Ltd โข International shipping guidance is general information and may change based on local regulations.